Advanced Executive Secretarial and Excellence in The Art of Dialogue And Communication Power
This course is for anyone who wants to learn business management skills and secretarial skills and how to effectively work and communicate within the company. The secretary is the middle office through which all the work, instructions and services go to and from the senior offices and the need of workers, employees and customers. For this reason, the secretarial staff must have great communication capabilities, in order to deal effectively and quickly with all cases. Including mail, fax, telephone or Internet connections. The communication area managed by the Secretariat extends to the coordination and organization of daily work, the coordination and scheduling of meetings, the scheduling of activities and to the directors and heads of departments in a manner that ensures the smooth flow of the administrative process within the company. Day in, day out, Executive Secretaries and provide high-level support for top executives. They work usually with very little supervision, anticipating needs, and managing the day to day demands of busy and challenging workloads competently and often with little acknowledgment or encouragement! This course seeks to develop and stretch the skill-set of EAs ,it will help them to understand how to work with different leadership styles and at the same time develop the competence, confidence, and mindset to achieve excellence and to recognize their value to their organizations.
Course Objectives:
- Appreciate the value and importance of their role
- Use communication skills to their advantage and to the benefit of their organization
- Develop self-leadership and interpersonal skills to increase their management potential
- Be more effective at managing their time and their Executive’s time
- Apply stress management and emotional intelligence strategies in all interactions