Banking Operations
INTRODUCTION
Provides a solid grounding in banking fundamentals, and is an ideal foundation for new or aspiring operations managers or supervisors. This covers critical knowledge areas such as accounting, legal and regulatory aspects of banking, general bank operations, payment systems, and supervision that are central to the responsibilities of operations personnel.
Course Objectives
- To introduce participants to modern day banking products and services.
- To familiarize participants with modern approach to quality service delivery.
- To acquaint participants with risks and controls in banking operations and how to improve the control environment.
- To equip participants with the tools that will assist them to target the attainment of a zero defect level in service delivery.
- To equip them with tools and techniques that ensure that promises made at marketing points are met at service delivery points.
- To demonstrate to participants what makes a customer eager to make repeat order.