Property Facilities and Customer Care Management
This training program discusses essential elements like how to continually improve your facility department to get the best out of the facilities within the given limitations of costs, performance, and other important factors. It also identifies the practical problems encountered on the ground and offers real solutions. Overall, this course has been designed in a holistic manner to manage facility staff and corporate assets while minimizing risk exposure in the workplace. To also compete in the market and achieve growth rate goals, all aspects of banking facilities management must be aligned with banking business goals: attracting new banking customers, retaining their accounts and selling them financial products and services. When an issue arises, those in charge jump right in and start attempting to solve the problem as fast as possible. However, jumping to conclusions without all of the information required can create more tension than the original issue itself. Remember, tenants do understand that mistakes happen, things break, and issues arise. That said, satisfaction boils down to how the management handles those mistakes. A successful property manager can understand situations from several different perspectives. Doing so allows them to balance the needs of anyone.
Course Objectives
- Understand service delivery and performance management
- Expand your skills and knowledge of all topics relating to facilities management
- Viewing and Checking on the houses ,the central Bank is investing for its staff
- Get an update on current best practice in facilities management
- Gain a deeper awareness of the various contexts in which the facilities management function operates
- Excellence in Customer care support and services
- Appreciate the role of project management in the context of Facility Management
- Finding lowest cost for operating and maintaining facilities without jeopardizing facility integrity.