Process Mapping and Process Improvement
Introduction
Moving to a process focused organization requires both a skill set and mind set. Process mapping will give you the skills you need to enact real process improvement within your organization. In addition to learning specific skills, you will be coached in leading and facilitating the mindset that will launch your organization to the next level of performance. Part of the mindset is the new role of process managers or consultants. Also you will learn to select, organize and facilitate process improvement efforts in your own organization. Finally, you will learn the eight major barriers to process improvement and effective strategies for overcoming these barriers.
Learning Objective
- Construct and practice a variety of process maps
- Identify broken processes through 16 symptoms
- Create strategies for overcoming barriers to process improvement
- Turn staff frustration into ideas to improve processes, people and systems